Distraction thefts have been a growing concern lately, with older adults or individuals on their own being a common target. They can happen anywhere, from malls to parking lots with the thief using a ruse to catch victims off guard and steal their cash, wallets or other valuables.

Some methods of distraction can include crowding, dropping money on the ground near the potential victim, striking up a conversation, asking for directions, or pretending there is something wrong with the target’s car.

Financial distraction theft can happen when a customer is seen withdrawing cash from an ATM or service counter at a branch. The victim is often unaware they are being watched or targeted, and the perpetrator uses distraction tactics to gain access to their valuables.

It can also involve more than one thief. One might watch a customer enter their banking PIN at an ATM, for example, then distract them by using a tactic such as dropping something at their feet, engaging in a conversation, or even pretending to fall. The other person then quickly withdraws money from the distracted customer’s account, or steals their bank card to use later since they now know the PIN.

“We know that these perpetrators often attempt to blend in with the physical environment,” explains Tom Cummings, senior manager of global physical security at TD. “We’ve seen situations where they are surveilling customers and looking to identify lucrative or ‘easy’ targets.”

Some tips on how to protect yourself

Because distraction theft can happen anywhere, it’s important to follow some basic safety recommendations whenever you’re carrying valuables or have just completed a big purchase. Here are some tips to keep in mind:

  1. Know the risks. Awareness is one step in preventing this from happening to you and your family. Speak to your loved ones about distraction theft and help them understand the risks and possible warning signs.
  2. Stay alert. It is vital to stay alert and be aware of your surroundings and be cautious of people who approach you in public spaces who are overly friendly, helpful, or ask for your help. They may be trying to distract you.
  3. Secure your valuables. Never leave valuables unattended, and keep them secure and on your person. Whenever possible, store items in zippered pockets, pouches or purses which make it harder for thieves to access.
  4. Know what to do. If you feel like you are being targeted, yell or make noise to attract attention, and call 911.
  5. Go places you can trust. Some businesses are taking steps to help protect customers from distraction theft. “Employees at TD are trained to pay attention to everyone entering and spending time in the branch, and to report any suspicious activity," says Palwasha Zerghune, manager of customer experience.